1. General Terms

At TangleOut, we strive to provide you with the highest quality products and services. However, if you are not completely satisfied with your purchase, you may be eligible for a refund under the terms described below.

2. Refunds

• Eligibility: You may be eligible for a refund if your product is defective, does not match the description, or if you encounter an issue with the service provided.
• Timeframe: You must submit your refund request within 30 days of receiving your product or the date of the service.
• Procedure: To request a refund, please contact us at TangleOut@outlook.com with your order number and a description of the issue. We may ask for proof of purchase and photos of the defective product.

3. Refund Process

• Review: Upon receiving your request, we will review it and inform you within 7 days about the status of your refund.
• Payment: If your refund is approved, it will be processed using the original payment method. It may take 5-10 business days for the refund to appear in your account.

4. Returns

• Requesting a Return: To initiate a return for a damaged or defective product, please contact us at breasey.business@gmail.com within 30 days of receiving your product or the date of the service, with your order number, a description of the damage, and photos of the product.
• Return Approval: If your return request is approved, we will provide instructions for sending the product back. You may be responsible for return shipping costs unless the product is defective or incorrect.

5. Exclusions

• Sale Items: Items sold as sale items may not be eligible for a refund.

6. Contact Information

For questions about our refund procedure, please contact us at: TangleOut@outlook.com